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Pet Parent Frequently Asked Questions
A: (888) 426-4435
A: We accept cash, personal check, Visa, MasterCard, Discover, Wells Fargo and CareCredit. We do not accept Amex. Full payment is due when service is rendered.
A: Pet insurance companies generally will supply you with claim forms you bring to your veterinary office for the veterinary staff to complete. You pay the veterinary office directly, mail or fax the claim form to the insurance company, and they will reimburse you the amount allocated by your plan.
There are various pet insurance companies, so be sure to research which plan best fits your family's budget and your pet's health needs. NorthStar VETS does not endorse one plan over another but, for your convenience, we've listed various pet insurance websites on our resource page.
A: Absolutely. During your consultation with the specialist or emergency clinician, we'll prepare an estimate based on the recommended treatment and review it with you in advance of any treatment being provided.
A: Unfortunately, no. While we're flattered that you may want us to take care of your pet's routine medical needs, we only treat patients requiring specialty and/or emergency care. We don't do routine procedures such as spay/neuter, dental, vaccinations or heartworm/flea prevention unless previously arranged with your family veterinarian. There is one exception, however: if you're seeking primary care for exotics and avian (birds), including wellness visits with consultations regarding husbandry and management, our Avian and Exotics Department is happy to provide this service.
A: To schedule an appointment with a specialist, yes - a referral is needed. If you come through the emergency department, a referral is not necessary. If you are seeking primary care for exotics and avian (birds), including wellness visits with consultations regarding husbandry and management, a referral is not necessary, and our Avian and Exotics Department is here to serve this need.
A: A board-certified specialist has completed rigorous training comprising four years of undergraduate school, four years of veterinary school, a one-year internship, and a two- to three-year residency in a chosen specialty. Then, the doctor must publish original research and sit for a national exam, known as 'boards.' Upon successfully passing the exam, the specialist receives the highly distinguished Diplomate status, signifying their expertise in a chosen specialty.
A: This means your veterinarian has become certified in, and focuses on, a specific group of animals such as dogs, cats, horses or birds. Please note that someone with ABVP after the name is still considered a primary care veterinarian (not a specialist).
A: During the pandemic, we are not scheduling in-hospital visits with your pets. Please call 609-259-8300 between the hours of 10AM and 10PM to request an update on your pet's condition.
A: Absolutely! Our team is here to help ease any anxiety about leaving your pet for treatment. A receptionist, technician, ER clinician or the attending specialist can provide you with an update any time between 10AM and 10PM