Who We Are
The North Star has been a guiding light for navigators and travelers, providing direction and helping them to stay on course.
At NorthStar VETS®, we have a similar beacon that guides us. It’s the foundation for our purpose, which is to improve the quality of life for patients, clients, the primary care veterinarian, and our staff.
From your initial front desk experience to interactions with our dedicated staff during your pet’s treatment, we strive to transform this purpose into action during each step of your visit.
Why? Because we truly understand the immeasurable value that pets bring to our lives. They—and you—deserve our utmost care and compassion.
C-PETS: The NorthStar VETS Philosophy
NorthStar VETS exists for one, fundamental purpose: to improve the quality of life for our patients, clients, family veterinarians, and our staff. We do this by adhering to a set of core values that guide every aspect of who we are and what we do – and how we do it – that translates into our “C-PETS” philosophy:
-
Compassion
We will interact with our clients, patients, and community with kindness and empathy. -
Professionalism
We will conduct ourselves morally and responsibly, and treat our clients, patients, and colleagues with respect and integrity. -
Excellence
We will provide the highest-quality care and state-of-the-art knowledge in the practice of veterinary medicine. -
Teamwork
The staff at NorthStar VETS, along with our clients and their family veterinarians, will work as a cohesive unit by recognizing the equal contributions and value of every team member. -
Service
We are dedicated to exceeding our clients' expectations through timely and effective communication, exemplary customer service, outstanding patient care, and promoting a learning environment.
